Privacy Policy

Effective Date: September 1, 2016
Last Updated: June 25, 2026

Your Information. Your Rights. Our Responsibilities.

This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information. It also explains how Cypress Physical Therapy collects and uses personal information through our website and SMS communications.

Please review this notice carefully.

Your Rights

When it comes to your health information, you have the right to:

• Obtain a copy of your paper or electronic medical record.
• Request corrections to your medical record.
• Request confidential communications.
• Ask us to limit certain uses and disclosures.
• Receive an accounting of disclosures.
• Obtain a paper copy of this notice.
• Choose someone to act on your behalf.
• File a complaint if you believe your privacy rights have been violated.

Get a Copy of Your Medical Record

You may request an electronic or paper copy of your medical record and other health information we maintain.

We generally provide copies within 30 days. A reasonable cost-based fee may apply.

Request a Correction

You may ask us to correct information you believe is incorrect or incomplete.

If we deny your request, we will provide a written explanation within 60 days.

Request Confidential Communications

You may ask us to contact you in a specific way or at a different address.

We will accommodate all reasonable requests.

Request Limits on Information Sharing

You may request that we limit the information we use or disclose for treatment, payment, or healthcare operations.

While we are not always required to agree, we will honor requests when required by law, including certain services paid for completely out of pocket.

Receive an Accounting of Disclosures

You may request a list of disclosures made during the previous six years, excluding disclosures made for treatment, payment, healthcare operations, and certain other permitted disclosures.

One accounting per year is provided at no charge.

Choose Someone to Act for You

If you have granted medical power of attorney or have a legal guardian, that person may exercise your rights after we verify their authority.

File a Complaint

If you believe your privacy rights have been violated, contact:

Privacy Officer
Rebecca Specht

Email: rebecca@cypresspt.net

Phone: (985) 466-1194

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We will never retaliate against you for filing a complaint.

Your Choices

You may tell us your preferences regarding whether we share your information for:

• Family members or friends involved in your care
• Disaster relief organizations
• Hospital directories

If you are unable to communicate your wishes, we may share information when it is in your best interest or necessary to prevent a serious threat to health or safety.

We will never use or disclose your health information for:

• Marketing purposes
• Sale of your information
• Most uses of psychotherapy notes

unless you provide written authorization.

You may opt out of fundraising communications at any time.

Our Uses and Disclosures

We may use or disclose your protected health information to:

Treat You

Coordinate treatment with physicians and other healthcare providers involved in your care.

Operate Our Practice

Manage our business, improve quality of care, and contact you regarding appointments or services.

Bill for Services

Submit claims to insurance companies and collect payment for healthcare services.

Public Health Activities

Including:

• Disease prevention
• Product recalls
• Reporting medication reactions
• Reporting abuse or neglect
• Preventing threats to health or safety

Research

When permitted under federal and state law.

Legal Requirements

When required by law or requested by authorized government agencies.

Organ and Tissue Donation

As permitted by law.

Medical Examiners and Funeral Directors

When appropriate following death.

Workers' Compensation and Law Enforcement

When required or permitted by applicable law.

Court Orders

When responding to subpoenas or court orders.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your protected health information.
• Notify you promptly following a breach involving your information.
• Follow the privacy practices described in this notice.
• Obtain your written authorization for uses not described in this notice.

You may revoke your authorization at any time by notifying us in writing.

Information We Collect

Through our website or patient forms, we may collect:

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Insurance information
• Medical history
• Appointment requests
• Payment information
• Information voluntarily submitted through contact forms
• Mobile phone number for SMS communications

We also collect limited technical information such as browser type, IP address, and website usage analytics to improve our website.

How We Use Your Information

We use your personal information to:

• Schedule appointments
• Provide physical therapy services
• Verify insurance benefits
• Process payments
• Respond to inquiries
• Send appointment reminders
• Send billing notifications
• Send healthcare-related communications
• Improve our website and services
• Meet legal and regulatory requirements

Who We Share Information With

We may share your information only when appropriate with:

• Healthcare providers involved in your care
• Insurance companies
• Billing companies
• Business associates performing services on our behalf
• Government agencies when required by law
• HIPAA-compliant technology providers that assist in operating our practice

We do not sell your personal information.

SMS consent is not shared with third parties or affiliates.
 

SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Cypress Physical Therapy regarding:

• Appointment reminders
• Appointment confirmations
• Appointment scheduling
• Account notifications
• Billing reminders
• Care coordination
• Practice announcements related to your care

Messaging frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

or call (985) 466-1194.

Your mobile information will not be sold or shared for marketing purposes.

SMS consent is not shared with third parties or affiliates.

SMS Terms & Conditions

By opting into SMS messaging from Cypress Physical Therapy, you agree to receive text messages related to your healthcare services, including:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Billing notifications
• Account alerts

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP, call (985) 466-1194, or visit www.cypresspt.net.

Privacy Policy:
https://cypresspt.net/request-an-appointment

Terms of Service:
https://cypresspt.net/request-an-appointment

Changes to This Notice

We reserve the right to change this Notice of Privacy Practices.

Updated versions will apply to all information we maintain and will be available:

• On our website
• In our office
• Upon request
   

Questions

If you have questions regarding this Notice of Privacy Practices or our Privacy Policy, please contact:

Rebecca Specht, Director of Credentialing and Front Desk Operations

Email: rebecca@cypresspt.net

Phone: (985) 466-1194

We are committed to protecting your privacy and providing exceptional patient care.